Effective Date: 05 August 2026
At NexTrip Holidays, we understand that travel plans may change. This Refund & Cancellation Policy explains the terms under which cancellations, modifications, and refunds are processed for holiday packages, hotel bookings, transportation, sightseeing, and other travel services booked through our website.
1. Booking Cancellation
Customers may request cancellation of their booking by contacting our support team through our official communication channels.
- Cancellation requests are subject to confirmation.
- Cancellation charges may apply depending on the booking type.
- Supplier-specific cancellation policies will also apply.
2. Cancellation Charges
Cancellation charges may vary depending on:
- Hotel policies.
- Airline policies.
- Transport operator policies.
- Tour package terms.
- Time remaining before departure.
Some promotional or discounted packages may be non-refundable.
3. Refund Eligibility
Refunds are processed only if:
- The booking qualifies for cancellation under applicable supplier policies.
- The cancellation request has been successfully received and acknowledged.
- The payment has been successfully received by NexTrip Holidays.
4. Non-Refundable Services
The following charges are generally non-refundable unless otherwise specified:
- Visa fees.
- Travel insurance charges.
- Government taxes and statutory fees.
- Convenience fees.
- Processing charges.
- Special promotional offers and discounted packages.
5. Refund Processing Time
Once a refund is approved, it will generally be processed within 7 to 14 business days.
The actual credit time depends on your payment method, issuing bank, card network, UPI provider, or payment gateway.
6. Modification of Booking
Requests to change travel dates, hotels, transportation, passenger details, or package inclusions are subject to availability and may incur additional charges imposed by suppliers.
7. Cancellation by NexTrip Holidays
In exceptional circumstances, NexTrip Holidays may cancel a booking due to:
- Operational reasons.
- Supplier cancellation.
- Natural disasters.
- Government restrictions.
- Safety concerns.
- Events beyond our reasonable control.
In such cases, customers may be offered an alternative package, rescheduling option, or refund, subject to supplier policies.
8. No-Show Policy
Failure to arrive at the scheduled departure point, hotel, airport, railway station, or designated meeting location without prior notice will be treated as a No Show.
Refunds for No Show cases are generally not available and are subject to the respective supplier's cancellation policy.
9. Force Majeure
NexTrip Holidays shall not be held responsible for cancellations, delays, or itinerary changes caused by circumstances beyond our control, including but not limited to:
- Natural disasters.
- Floods.
- Earthquakes.
- Pandemics.
- Government restrictions.
- Political unrest.
- War.
- Airline strikes.
- Weather conditions.
Any refund in such situations will depend on the policies of hotels, airlines, transport operators, activity providers, and other travel partners.
10. Payment Disputes
If you believe that a payment has been charged incorrectly, please contact our customer support team immediately with your booking details. We will investigate the issue and respond as quickly as possible.
11. Contact Us
For cancellation requests, refund enquiries, or booking-related assistance, please contact our support team through the Contact Us page available on the NexTrip Holidays website.