Effective Date: 05 August 2026
At NexTrip Holidays, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our website and booking our travel services.
1. Information We Collect
We may collect the following information when you use our services:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth (where applicable)
- Government ID details (when required for travel)
- Passport and Visa details (for international bookings)
- Emergency Contact Information
- Travel Preferences
- Payment Transaction Details
- Device Information
- Browser Type
- IP Address
- Cookies and Website Usage Data
2. How We Use Your Information
Your information is used for the following purposes:
- Process travel bookings.
- Issue booking confirmations.
- Arrange hotels, transport and sightseeing.
- Provide customer support.
- Send booking updates and notifications.
- Process refunds where applicable.
- Improve our website and services.
- Comply with legal and regulatory requirements.
3. Payment Information
Payments made through our website are processed using secure third-party payment gateway providers. We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.
4. Information Sharing
We may share your information only when necessary with:
- Hotels and Resorts
- Transport Operators
- Airlines
- Tour Operators
- Activity Providers
- Payment Gateway Providers
- Government Authorities where legally required
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies
Our website uses cookies to improve user experience, remember preferences, analyze website traffic, and enhance overall performance.
You may disable cookies through your browser settings; however, certain website features may not function correctly.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain customer information only as long as necessary to:
- Provide travel services.
- Comply with legal obligations.
- Resolve disputes.
- Maintain financial records.
- Improve future customer experiences.
8. Your Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal data.
- Withdraw marketing communication consent.
- Contact us regarding any privacy-related concern.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of external websites before sharing personal information.
10. Children's Privacy
Our services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors except where required for confirmed travel bookings.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the NexTrip Holidays support team through our Contact Us page.